Shipping & Returns
Stock permitting, all orders placed with TEEOREMA are dispatched in 24h.
PORTUGAL NEXT DAY DELIVERY: 10,00€
PORTUGAL 48HR DELIVERY: 5,00€
Delivery guaranteed next working day for orders placed by 2.00 pm GMT. Please note: Orders placed on Friday will be delivered on Monday.
OTHER COUNTRIES: Available Soon
We endeavor to dispatch all orders placed after 2.00pm GMT on the same day the order is received. However are unable to guarantee the delivery timings above.
Easy Returns & Exchanges
If you are not happy with your purchase please return it within 30 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product TEEOREMA will offer you a refund provided that it is returned in its original and unworn condition and all tags, cards, boxes and/or pouches sent with your order are included with your return. Any items returned to TEEOREMA that have been worn with tags removed will not be accepted for a refund and returned to the Customer. Any orders returned outside of the 30 day return policy will not be accepted.
Please notify firstname.lastname@example.org on the day of receipt of your order if any item has been delivered without tags or is faulty.
How to return your order:
Included in your TEEOREMA package is a 'Return Me' card, please fill this out completely and include it in the return package. If we don't receive the 'Return Me' card we may be unable to process your return.
Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs unless faulty/damaged items are received by the Customer. Parcels that are returned to us remain the customer's responsibility until receipted at the TEEOREMA Showroom. The refund/exchange will not be processed until we have received the package back at our showroom. Please note TEEOREMA does not accept liability for returned goods.
Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. TEEOREMA cannot accept responsibility for return orders lost in transit.
All returns can be sent to:
RUA LUÍS MONTEIRO, 6 - 1ºDTO
Shipping and handling charges are non-refundable. If you request a refund, you will be refunded for the price of the item purchased and but not the cost of shipping.
Please be aware that all 'Import Fees' (refer to above) are not refunded for shipments being returned from outside the EU. It is the customers responsibility to guarantee all returning orders arrive in the TEEOREMA showroom within the 30 day return time-frame.
If your item is faulty when you receive it please notify email@example.com as soon as your order is received, within our 30 day policy. If you inform TEEOREMA after the 30 day period of items being faulty, we will endeavour to fix your item as soon as possible but are NOT able to offer an exchange or refund.
Faulty items returned to us within our 30 day policy will be reviewed by our in house quality control team and the customer will be notified of an update within 3-5 working days. Any items deemed to subject to fair wear and tear will not be accepted as faulty.
Faulty items will be replaced if a replacement is in stock and available. If the item is out of stock we will be in touch with the Customer, whether they would prefer to receive a refund or to exchange for an appropriate alternative.